Metro Bus - St. Cloud Metropolitan Transit Commission

Transportation - Dial-a-Ride

Program that provides rides for people in the community

Description

Transportation program that provides rides for people in and around their community

Additional Information

Shared ride service for qualified individuals with disabilities.

Dial-a-Ride is available seven days a week for those who are unable to ride the regular fixed route bus system. It is a door-through-door driver-assisted transportation service.

Specialized Service

• For individuals with disabilities who are unable to ride Fixed Route buses and require door-through-door driver-assisted service
• Users of Specialized Service must complete an application process to determine eligibility before using the service

Service area can be viewed online, on the Dial-a-Ride service area map

Service hours: 5:00am - 10:15pm, Monday - Friday; 7:45am - 6:30pm, Saturday; 8:45am - 5:45pm, Sunday Call Center hours: 6:00am - 5:00pm, Monday - Friday; 8:00am - 5:00pm, Saturday - Sunday Live Chat tool: 6:00am - 8:00pm, Monday - Friday; 8:00am - 5:00pm, Saturday - Sunday

Features

• Area Served by County
  • Benton County
  • Sherburne County
  • Stearns County

• Payment
  • Private pay

• Specialization
  • Disabilities

• Transportation
  • Assist passengers to and from vehicle
  • Vehicle ramp access

Eligibility

Eligibility for Specialized Service is a transportation decision, not a medical one. Determinations are based not on the presence of a disability, but on the effect the disability has on an individual's capacity to use fixed route bus service. Perceived inconvenience, real inconveniences or simply a desire not to use accessible fixed route bus service, are not criteria for eligibility.

To be eligible for Specialized Service an individual:

• Must be unable to board, ride, or disembark a Fixed Route Metro Bus, or access the Fixed Route system due to a combination of a disability and physical barrier (i.e. distance to bus stop, terrain, etc.)
• Use a personal oxygen supply or ventilator

Application Instructions

Advanced reservations required. Must be certified to use.

Call (320) 252-1010 to request an application or fill out online.

An in-person interview to determine eligibility is also required. After eligibility is approved call (320) 252-1010 up to seven days in advance to schedule a ride.

Fee

Current fare information is available online.