Neutral party who investigates consumer complaints

Description

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service.

Additional Information

Receives and investigates complaints against government and government regulated agencies and its officials

Assists with the following:

• Service concerns or complaints
• Knowing your rights
• Grievances
• Access to appropriate services
• Ideas for making services better
• Review guardian actions
• General questions and information on services for persons with mental or developmental disabilities, chemical dependence or emotional disturbance

Minnesota State law protects people from retaliation that make complaints in good faith.

Medical Review - Death and Serious Injury Reporting

• An agency, facility or program must report to this office the death or serious injury of a client within 24 hours of the incident

Civil Commitment Training and Resource Center (CCTRC)

• Helps with information on the Civil Commitment and Treatment Act and related law

Features

• Area Served by County
  • Carlton County
  • Cook County
  • Lake County
  • St. Louis County

• Specialization
  • Children and/or youth with disabilities
  • Developmental disabilities
  • Disabilities
  • Mental health

Eligibility

Anyone receiving state provided or state licensed services or treatment for developmental disabilities, mental illness, chemical dependency or an emotional disturbance.

Application Instructions

For individual client concerns or to file a complaint, contacting the Regional Ombudsman is typically the fastest way to receive assistance. Regional Ombudsman staff are located across the state, have experience working in specific geographic regions, and are most familiar with the resources available in their areas.

The website provides a listing of contact information for Regional Ombudsman by County or by region, with a regional map.

Fee

No fee for services