Neutral party who investigates consumer complaints

Description

An ombudsman is a neutral party who investigates consumer complaints. They work with both the consumer and the organization to resolve consumer issues and improve customer service.

Additional Information

The office handles complaints from anyone, prioritizing concerns from young people about their rights, care, safety, and placement in Minnesota foster care, including youth in Extended Foster Care and those who have recently aged out of care.

Handles complaints for people in foster care regarding:

• Services receiving or should be receiving
• Rights that are being violated or ignored
• Concerns about living conditions

Listens to people in foster care about concerns

• Considers all sides of a question in an impartial way
• Provides information and resources
• Helps to answer questions about rights in foster care
• Investigates complaints in a fair and neutral manner
• Makes recommendations to agencies and workers
• Writes reports to the governor, legislature, and the public
• Follows requirements for confidentiality and data privacy
• Communicates what happens after a complaint is submitted

Features

• Area Served by County
  • Statewide

• Payment
  • Free / no cost to everyone

Eligibility

People in Minnesota foster care, youth in extended foster care and those who have recently aged out of care

Application Instructions

Make a complaint online, call (651) 946-2940 or email: info.oofy@state.mn.us

Fee

No fee for services