Help for Medical Assistance and MinnesotaCare members who are enrolled in a managed care product

Description

The Ombudsperson Office works with people who are enrolled in a managed health care plan for their Medical Assistance (MA) or MinnesotaCare benefits. The ombudsperson can:

• Help you navigate and understand your health care coverage
• Help you communicate and work with your health plan
• Help you identify your options
• Help you understand your rights
• Help you with access, service and billing questions
• Provide education on navigating the health care system
• Inform members about the process for filing a grievance, health plan appeal and state appeal

Features

• Area Served by County
  • Statewide

• Payment
  • Medicaid (Medical Assistance)

• Specialization
  • People with low income

Eligibility

Works with people who have Medical Assistance or MinnesotaCare and who are enrolled in a managed health care plan.

Application Instructions

Call (651) 431-2660 or (800) 657-3729 or use your preferred relay service, or email dhsombudsman.smhcp@state.mn.us